City analytics product commercialisation

City analytics product commercialisation

Led a multidisciplinary team of data scientists, software engineers and commercial specialists to explore the commercialisation of large-scale urban data assets. Defined customer requirements, technical capabilities and privacy considerations for analytics products...
Mobile data product strategy

Mobile data product strategy

Advised a leading telecommunications network operator on commercial opportunities arising from existing mobile network data assets. Assessed customer needs, product functionality and potential applications in transport planning, property development and urban...
Enterprise Architecture for broadcaster

Enterprise Architecture for broadcaster

Developed an enterprise architecture framework and supporting domain architectures for a leading broadcasting organisation. Addressed the integration of technology, data and operational capabilities across news, television, radio and digital media services.
Digital customer service & support platform

Digital customer service & support platform

Led the design and implementation of an integrated digital customer service platform for a national telecommunications organisation. Combined customer self-service, knowledge management, social media monitoring and service desk capabilities to strengthen customer...
Transport Customer Information Strategy

Transport Customer Information Strategy

Led the development of an integrated customer information strategy across multiple public transport operators. Defined approaches to journey planning, real-time service information, customer feedback and digital channels, coordinating organisational capabilities and...
Smart Precinct Strategy & Implementation Roadmap

Smart Precinct Strategy & Implementation Roadmap

Led the development of a smart precinct strategy, implementation roadmap and business case for an urban innovation district in Asia. Brought together architectural concepts, user experience, digital technologies and investment priorities, supporting the development of...