Infrastructure advisory growth strategy

Infrastructure advisory growth strategy

Developed a strategy to reposition and expand an infrastructure advisory business through technology, digital innovation and multidisciplinary service integration. Defined market opportunities, capability development priorities, strategic alliances and operating model...
Client Experience toolkit

Client Experience toolkit

Developed a structured client experience framework for a leading professional services firm serving complex government and infrastructure clients. Integrated business development, engagement delivery and relationship management practices to improve consistency,...
Integrated ticketing delivery assurance

Integrated ticketing delivery assurance

Led independent commercial and technical assurance engagements for a large public transport ticketing transformation. Reviewed supplier delivery, contractual milestones, system testing and operational readiness, alongside advisory work supporting customer experience,...
Digital train control investment review

Digital train control investment review

Conducted an independent review of the business case for a major digital train control investment. Evaluated technology integration, operational requirements and implementation risks, providing advice to support investment governance and executive...
Air Traffic Control technology review

Air Traffic Control technology review

Led the technology workstream of an integrated commercial and technical review of critical air traffic control systems. Assessed system performance, functional requirements, service risks and market capabilities to inform migration, upgrade and replacement...
Technology platform renewal and strategic sourcing

Technology platform renewal and strategic sourcing

Led commercial readiness and procurement advisory work for the renewal of a public-facing technology platform renewal. Reviewed technology scope, service requirements, supplier transition, contract arrangements, acceptance testing and tender evaluation methodology to...