Technology platform renewal and strategic sourcing

Technology platform renewal and strategic sourcing

Led commercial readiness and procurement advisory work for the renewal of a public-facing technology platform renewal. Reviewed technology scope, service requirements, supplier transition, contract arrangements, acceptance testing and tender evaluation methodology to...
City analytics product commercialisation

City analytics product commercialisation

Led a multidisciplinary team of data scientists, software engineers and commercial specialists to explore the commercialisation of large-scale urban data assets. Defined customer requirements, technical capabilities and privacy considerations for analytics products...
Mobile data product strategy

Mobile data product strategy

Advised a leading telecommunications network operator on commercial opportunities arising from existing mobile network data assets. Assessed customer needs, product functionality and potential applications in transport planning, property development and urban...
Enterprise Architecture for broadcaster

Enterprise Architecture for broadcaster

Developed an enterprise architecture framework and supporting domain architectures for a leading broadcasting organisation. Addressed the integration of technology, data and operational capabilities across news, television, radio and digital media services.
Digital customer service & support platform

Digital customer service & support platform

Led the design and implementation of an integrated digital customer service platform for a national telecommunications organisation. Combined customer self-service, knowledge management, social media monitoring and service desk capabilities to strengthen customer...